Our Data Protection Commitment
We will always make sure that any personal data is protected and treated securely. Any information that we process will be held in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and other UK or EU data protection legislation.
Our Contact Details
Company Name
Home Converters
Registered Address
18 Coverdale, Northampton, NN2 8UU
Phone
07497186996What Data Do We Process?
When you use our website:
We will collect the following personal data about you:
- • Enquiry Details: Your name, email, phone, your enquiry and content of your communication and the technical details of the communication itself, such as with whom you corresponded at our end, and the date and time via our ‘Contact Us Form’.
- • Technical Identifiers: Your IP address, browser type, geographical location and operating system when you use the website.
- • Opt-out Suppression: Your email so that we don’t contact you again if you have opted-out.
- • Online Behaviour & Preferences: Your behaviour and preferences revealed by your internet use from partners such as Google, Facebook, Twitter, Linkedin. This data is collected via cookies. Please see our Cookie Policy for more information and how you can turn off these cookies.
When you place an order over email as a customer or supplier:
We process:
- • Your order details and your contact name, the company name, postal address, telephone number and delivery details;
- • Details pertaining to the order itself;
- • Your financial details will be transferred to our payment service provider.
When you call us:
We will collect the following personal data about you:
- • Your name, email, phone, your enquiry and content of your communication and the technical details of the communication itself, such as with whom you corresponded at our end, and the date and time of your call.
Why Do We Process Your Data?
We need your name, contact details and the technical details of the communication itself , such as with whom you corresponded at our end, and the date and time via our website in order to answer your enquiry.
We need your IP address, browser type, geographical location and operating system for security reasons.
If you are not a customer, we will send you marketing information and newsletters when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident.
If you are a customer, we will send you marketing information on similar items.
We will transfer your financial details to our payment service provider in order for you to pay for your items.
We will use your personal data for statistical analysis to improve our websites, and to develop new products and services.
Our Legal Basis for Processing
By law, we need a legal basis for processing the personal data of a client. We will process your data using the legal basis of consent, contract and legitimate interests.
Consent
Consent is given where we ask you for permission to use your information in a specific way and you agree to this. Where we use your information for a purpose based on consent, you have the right to withdraw consent for this purpose at any time. For example, you consent to receive our newsletter.
Contract
We will process your personal data because we have a contract with you and we cannot fulfil our part of the contract without using your data. For example, we need your name to deliver your order.
Legitimate Interests
We have a basis to use your personal information if it is reasonably necessary for us to do so and in our “legitimate interests” (provided that what the information is used for is fair and does not unduly impact your rights).
We process the following data because we have a contract with you:
- Your enquiry / project, your contact name, the company name, postal address, telephone number and a delivery address;
- Your email to send you information about your order;
- Details pertaining to the enquiry / project itself.
We process the following data because we have a legitimate interest:
- Your IP address, browser type, geographical location and operating system;
- Your name and email in a suppression list so that we don’t contact you again if you have opted-out;
- Your name and email to send you marketing material on similar items, if you are a customer of ours or a potential customer;
- Your behaviour and preferences revealed by your internet use from partners such as Google, Facebook;
- Sharing your data with our head office in Korea for administrative purposes;
- With our third party service providers.
You can object to us processing your personal data using legitimate interest. Please contact us if you have any concerns.
We will process the following personal data with your consent, which you can withdraw at any time:
- The name and email when you consent to receive our newsletter and other communications.
How long do we hold your personal data?
- For enquiries: 1 year.
- For the required statutory and regulatory retention periods.
Who do we share your data with?
- Our software and cloud service providers
- Our Third Party service providers
Data transfers out of the EU or EEA
Your data is kept in the EU or EEA except in the following circumstances:
Your Rights
You have rights in respect of our processing of your personal data which are:
- Right to access: To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
- Right to rectify: To rectify incorrect personal data that we are processing.
- Right to erase: To request that we erase your personal data if we no longer need it; if we are processing your personal data by consent and you withdraw that consent; if we no longer have a legitimate ground to process your personal data; or we are processing your personal data unlawfully.
- Right to object: To object to our processing if it is by legitimate interest.
- Right to restrict: To restrict our processing if it was by legitimate interest.
- Right to data portability: To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means.
How to Exercise Your Rights
If you want to exercise any of these rights, you can e-mail us on [email protected].
If you have a concern about the way we are collecting or using your personal data, please raise your concern with us in the first instance on [email protected]. You may also contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.